| 1. How do I sign up as a member? |
Signing up to become a member of R n J Fashion Wholesale is easy! Simply click Sign Up Now!
When you come to the login page, click the "Continue" button at the New Customer column.
Fill in your personal details in the fields provided. The fields that are marked with * are required information to be filled in.
Upon complete filling up your particulars, click "Continue" and your account is created. You can now take advantage of member priviledges to enhance your online shopping experience with us.
Click here to read about our Privacy Notice. |
| last updated - 2009-02-14 09:55:42 |
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| 2. What are the benefits of signing up as a member? |
As a member of R n J Fashion Wholesale, you can enjoy the various services we have to offer you. Some of these services include:
- Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
- Address Book for different address - You can have the flexibility to choose to deliver your products to another address other than your billing address.
- Order History - View your history of purchases that you have made with us.
- Products Reviews - Share your opinions on products with our other customers.
- Newsletters - You can opt to receive our newsletters to update you with our latest news and new products.
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| last updated - 2009-02-14 09:58:57 |
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| 3. How do I place an order? |
The process is quick and easy!
- Sign in with your email address and password. If you are a new customer, first register yourself as a member of R n J Fashion Wholesale. Please refer to "How to sign up as a member?" for more details.
- Select the category that you wish to order your items from.
- Indicate the quantity in the box located the at the right beside the price of the items. Remember to click "Add to Cart" before proceeding to the next category.
- Select your shipping method and click "Continue".
- Select your payment method and click "Continue".
- Review your order to make sure the information is correct.
- Click the “Confirm Order” button to confirm your order.
- Once the order is successfully placed, you will be given an order number. Make note of your order number for future reference.
- The order will also be shown in the “My Account” section. You can view your updated order status at any time by signing into “My Account”.
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| last updated - 2009-02-19 06:46:13 |
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| 4. Can I add items after I've placed an order? |
| Once your order is confirmed, you will not be able to add anymore items to it. Please ensure that the quantity of the items are correct before clickng the "Confirm Order" button. |
| last updated - 2009-02-14 20:54:22 |
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| 5. Can I withdraw the items after I've placed an order? |
| Once your order is confirmed, you will not be able to withdraw the items or cancel the entire order. Please ensure that the items you have selected are truely your desired items before clicking the "Confirm Order" button. |
| last updated - 2009-02-14 21:09:40 |
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| 6. Can I change the shipping address after I've placed an order? |
| Once your order is confirmed, you will not able to change the shipping address. Please ensure that the shipping address is correct before you click the "Confirm Order" button. If there is really a need to change the shipping address, please contact us at sales@rnj-fashion-wholesale.com and we will take note of your changes and ship the items to the new shipping address. |
| last updated - 2009-02-14 21:08:12 |
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| 7. Can I change the information of my order? |
| Yes, you can change the order, shipping, billing and payment information at the "Order Confirmation" page. Click "Edit" located at the respective boxes and you will be able to change the information. However, all these information are not changable if you have clicked the "Confirm Order" button. So, please ensure all information are correct before confirming your order. |
| last updated - 2009-02-14 21:26:05 |
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| 8. Is there a minimum total quantity of the items that I have to purchase? |
| Yes, the minimum total quantity of items you have to purchase is six (6) pieces. You can select your items in any combination and quantity per design. It is only when the total quantity of your order reaches at least six (6) pieces, you can then be able to checkout your order. |
| last updated - 2010-01-28 09:33:25 |
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| 9. How soon can I receive my order? |
| As our orders received can be very overwhelming, the estimated time that we ship out your items is within seven (7) business days upon confirm receipt of your payment. We will send an email to notify you once your order is being dispatched. |
| last updated - 2009-02-15 05:37:02 |
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| 10. How do I make payment? |
| If you are a local customer, you can either pay via Internet-Banking/ATM Transfer or PayPal. If you are a customer residing outside of Singapore, you can make payment via PayPal. |
| last updated - 2009-03-21 02:23:59 |
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| 11. What is PayPal? |
| PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
Please visit PayPal's official website http://www.paypal.com for detail information on how to sign up an account and make payments. |
| last updated - 2009-02-18 04:34:54 |
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| 12. Do I have to pay any transaction fee if I make payment via PayPal? |
| Yes, there is a transaction fee of 3.8% of the total purchase amount incurred if you make payment via PayPal. |
| last updated - 2010-02-03 03:31:58 |
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| 13. Can I make payment in a currency other than SG dollars? |
| Sorry, at the moment we only accept payments in SG dollars. |
| last updated - 2009-02-19 06:54:40 |
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| 14. Are the item exactly the same as shown on your site? |
| The actual items are very close to the pictures with slight differences in colour and design. |
| last updated - 2009-03-23 09:19:17 |
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| 15. Are the items always available when I place an order? |
| Due to the vast movement of stocks, it is not necessary that all of the items that you have ordered are available. |
| last updated - 2009-02-19 07:00:46 |
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| 16. Will I receive a refund if all or some of the items are not available? |
| Yes, you will receive a full refund, including the pro-rated shipping charges, for the respective items that are unavailable for shipment due to lack of stock. |
| last updated - 2009-06-07 02:43:50 |
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| 17. Do you operate from a shop? |
| As we want to keep our operating cost at its lowest so as to maintain low price of our products, we operate purely on online basis. Hence, we do not operate from a physical shop or an office. |
| last updated - 2009-04-29 10:06:36 |
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| 18. Can I collect my order from you or meet up to collect my order? |
| As we do not operate from a business premise, we do not offer self-collection/meet-up as an option when customers place their order from us. |
| last updated - 2009-04-29 10:18:52 |
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| 19. Can I just purchase one or two pieces from you? |
| As we operate as wholesaler to retailers and online shop owners, we need to protect the interest of our retail customers by not selling single piece to customers at our wholesale price. Therefore, if you are a non-retail customer and wish to purchase from us, you will still have to order a minimum of 12 pieces. |
| last updated - 2009-06-07 02:40:50 |
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| 20. Do you have a catalogue that you can send to me? |
| Since we are updating our website with new designs at least twice a week, we do not offer a printed catalogues. Kindly visit our website regularly to check out our new designs. |
| last updated - 2009-05-17 08:59:48 |
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